DATENSEN

Sales, Billing & Invoicing

How we process your purchase -
simple, secure, and instant.
  • Secure, encrypted payment via FastSpring
  • Multiple payment methods accepted
  • License key delivered to your inbox in seconds
  • Full invoice with VAT details included

Your Purchase Is Secure & Simple

We have partnered with FastSpring, a trusted global payment processor, to handle your purchase safely. As the Merchant of Record, FastSpring is the official seller responsible for processing transactions, handling VAT and tax compliance, and issuing invoices on our behalf. This means:

  • Your payment is secure and encrypted
  • Support in 60+ countries and multiple currencies
  • Multiple payment methods (credit card, PayPal, and more)
  • Professional invoice for your records
  • Instant license key delivery

How Your Purchase Works

  1. Choose your product and license type.
  2. FastSpring securely processes your payment.
  3. You receive your license key by email — usually within seconds.
  4. Install the software and activate it with your license key.

Payment Methods

We accept a wide range of payment methods through FastSpring:

  • Credit / Debit Card — fastest option
  • PayPal
  • Google Pay
  • Bank Transfer — available for enterprise purchases

Credit card is the fastest option — your license key arrives within seconds of payment.

Your License Key

After payment is confirmed your license key is emailed to you automatically. Here is what to expect:

  • License key sent to your email automatically
  • Usually arrives within seconds (up to a few minutes)
  • Check your spam folder if you do not see it

Note: If you pay by bank transfer or another delayed-confirmation method, your key will be sent after payment is confirmed — this can take 1-2 business days. This delay exists for automated processing and fraud prevention.

Your activation key works for the purchased product version. Always use the latest version available under your update period. It is prohibited to resell or share license keys with other individuals, companies, or institutions. If you are interested in reselling, see the information for resellers page.

Your Invoice & Receipt

After purchase you will receive a professional invoice from FastSpring that includes:

  • FastSpring's billing address and tax ID number
  • Applicable VAT details
  • All information needed for accounting and expense claims

If you need to register FastSpring as a supplier in your finance system, visit the Checkout and Purchasing page on the FastSpring website for all required vendor details.

Billing, Invoicing & Support

We handle two separate areas of support:

  • Payment, billing, or invoice questions — contact FastSpring support directly. FastSpring offers excellent support and handles all transaction-related queries.
  • License key or software questions — contact our support team.
Frequently Asked Questions
Is my payment secure?

Yes. FastSpring provides secure payment processing. Your payment information is never shared with us — FastSpring handles everything.

Why do you use FastSpring instead of taking payments directly?

FastSpring specialises in global payments, currencies, taxes, and compliance. Delegating this to them allows us to focus on building better software. For you, it means a simpler and more secure checkout.

When will I get my license key?

Credit card payments: usually within seconds. Other payment methods: after payment confirmation, which may take 1-2 business days.

What if I do not receive my license key?

Check your spam or junk folder first. You can also retrieve all your licenses anytime from the My Account page. If you still cannot find it, contact our support team.

Do I get an invoice?

Yes. You will receive a professional invoice from FastSpring with all information needed for your records and accounting, including VAT details.

What is your refund policy?

Because we offer a fully functional free trial, purchases are generally final. However, we do consider refunds case-by-case for accidental purchases or wrong product selection. See our Return & Refund Policy for details.

I want to resell your software. What should I do?

Visit our Reseller & Partner Program page or contact us for volume pricing and reseller terms.