Information for Resellers

Dear partners and resellers,

thank you for your interest in supplying your clients with our data modeling tools.
We appreciate your interest and look forward to a long-lasting cooperation.
Below you can find valuable information.

Placing an order

We sell licenses for our data modeling tools through FastSpring, a third party payment processing service that operates as a Merchant of Record. A Merchant of Record is an entity that sells goods or services to a customer and is the responsible party for the transaction.

You can place your order online at: https://www.datensen.com/purchase.html

Product and version selection

You can always purchase only the latest versions of our products, which contain a number of new features, new components and bug fixes. The activation key that you will receive can only be used by your client/the end-user to activate the purchased version of the product, not to activate any previous versions.

Payment methods

Supported payment methods may vary by country.
For example, in the US you can use the following payment methods:

Purchase orders & fast order processing

Currently, purchase orders are not directly supported.
We recommend using a credit or debit card for fast order processing.

Billing & invoicing

When you purchase a license for any of our data modeling tools for your clients, you will receive an invoice from FastSpring with all the necessary information, including FastSpring's billing address and tax ID number.

If you need to setup FastSpring as a supplier,
visit the FastSpring site and read the Checkout and Purchasing page

For questions and details regarding billing and invoicing,
please contact FastSpring support at: https://community.fastspring.com/s/

Activating key & software activation

Everyone who orders the software licenses online will receive an activation key for the licenses purchased. Since you will be making purchases on your behalf, the license will be automatically assigned to your company. Please send us the email address of the end user so that we can update the records in our systems and so that your client can activate the license assigned to their company address.

Please use the following form to provide information about the end-user easily:

Reseller Request Form

You will receive the activating key after processing your order. We will assign the license to the end-user and then ask you to forward the activating key to your client. We respect the reseller-client relationship and encourage long-term client retention for our partners.

Product delivery

Installers can be downloaded from the
download section

Discount

For your purchase, we will send you a Coupon Code that determines the amount of your discount. Enter this code in the Coupon Code field (1) and click Apply (2). The amount to be paid will be automatically recalculated (3). You will also see the amount of the discount in the right-hand section, as well as the option to enter the VAT-ID (or Tax Exempt).

Once the VAT-ID has been entered, the amount will be recalculated again for EU based companies.

Additional costs for support

No additional costs are required for support.
Currently, we provide support via email and online documentation/videos can be found at https://www.datensen.com

Licensing model & automatic renewals

Purchased subscriptions will not renew automatically.
Our licensing model is available at Licensing Model page

Proposed terms and conditions

Orders placed will not be subject to terms and conditions set by third parties or terms and conditions set by any company other than Ideamerit s.r.o.

Return and refund policy

Our return and refund policy is available at:
Return and refund policy page

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