Blog category: Support

We test new versions of Moon Modeler both manually and with automatic tests. However, an error might occur. See how to submit an error log.

Learn how to install Luna Modeler or Moon Modeler on Ubuntu 22. Install libfuse2, check permissions and run the downloaded AppImage file.

Learn how to configure a proxy server in Moon Modeler to activate your license and connect to MongoDB from behind a corporate firewall.

Learn how to configure a proxy server in Luna Modeler to activate your license and connect to databases from behind a corporate firewall.

Learn how to configure a proxy server in Galaxy Modeler to activate your license and connect to GraphQL endpoints from behind a corporate firewall.

See how to solve the setting the TLS ServerName to an IP address is not permitted warning, modify the hosts file & make ERD from SQL Server.

Learn how to manually repair older or corrupted Luna Modeler and Moon Modeler project files, and how to send diagnostic logs to Datensen support.

Troubleshoot license activation problems in Luna Modeler, Moon Modeler and Galaxy Modeler — steps for offline activation, proxy issues and common errors.

Fix inactive or greyed-out toolbar buttons in Luna Modeler or Moon Modeler — step-by-step troubleshooting guide to restore full UI functionality.